Every customer call answered,even when your team is busy.
Qallor handles overflow and after-hours calls on the number you already use — qualifying enquiries, booking the next step, and writing the outcome into the systems your team already runs.
An operational layer behind your existing number, not a replacement phone system.
Kia ora — I'm an AI assistant for the service team. They've finished for the day, but I can book you in.
Qallor · AI assistantI need my ute in for a service this week.
CallerThursday 8:30 am is open. Shall I hold that?
Qallor · AI assistant- Answers
- Overflow, after-hours, and weekends
- Hands over
- To your people, with the context
- Writes to
- Your CRM or booking system
Behind the number your customers already ring.
Nothing moves. Your line, your greeting, your team. Qallor only picks up the calls that would otherwise ring out — and every one of them ends somewhere you can see.
- Your published number stays your published number.
- Your greeting, menu, and in-hours routing are untouched.
- Qallor is reached only on the conditions you set.
Inbound
Your existing business number
Same number, same routing, same first ring
Your team answers
Nothing changes
In-hours calls that your people pick up never reach Qallor at all.
Busy · after hours · weekend
Qallor answers
The call enters the workflow you agreed, with the guardrails you set.
01Answer
Approved questions, in plain New Zealand business English.
02Qualify
The details your team needs before they can act.
03Capture or book
The next step, held in the connected system.
04Transfer or escalate
To the named person, on the conditions you set.
Your CRM or booking system
The outcome, the details, and the call record.
Your team
Picks up with the context already written down.
Coverage
You set the hours. Qallor covers the rest.
Coverage windows are agreed before anything goes live — including the hours where your team keeps every call.
A representative weekday: Qallor covers the hours outside your team's window, plus overflow at the edges of the day.
A representative weekday. Your windows, your holidays, your escalation hours.
Weekends and public holidays run on whichever window you choose — usually full cover.
Four calls your team would rather not miss.
These are scripts we wrote, not customer recordings. They show the shape of the work: what the agent says, where it stops, and what lands in your systems by the time the call ends.
Kia ora, service department. I'm an AI assistant — the advisers are all on calls, and I can book you in or take a message.
Qallor · AI assistantI need my ute in for its 60,000 km service.
CallerI can sort that. What's the rego, and when suits you?
Qallor · AI assistantMTX419. Thursday morning if you've got it.
CallerThursday 8:30 am is open, with a courtesy car. Shall I hold that for you?
Qallor · AI assistantYeah, that works.
CallerHeld. An adviser will call you if the job looks like more than the standard hours.
Qallor · AI assistantWhat lands in your systems
FillingService booking during the morning rush
- Enquiry
- 60,000 km service
- Vehicle
- Rego MTX419
- Slot
- Thu 8:30 am · courtesy car
- Written to
- Booking system
- Handed to
- Service adviser · morning run sheet
Human escalation
No escalation needed. Pricing questions outside the approved list go straight to an adviser.
Availability shown here assumes a connected booking system. Where one isn't connected, Qallor captures a precise request for your staff instead.
A managed operation, not another builder to maintain.
You own the customer promise. We own the machinery behind it — and the work of keeping it right as models, prompts, and phone traffic change.
Your team
The operating context
Qallor
The voice operation
No prompt engineering, no build queue, and no integration project on your side.
A tailored demo in 48 hours. Production when you're satisfied, not before.
Send one high-friction call flow and the systems around it. We build a demonstration on that brief so your team can hear the shape of it before anyone talks about production.
- 01
Within 48 hours
Tailored demo
One representative workflow, modelled end to end — the call, the handoff, and the outcome.
- 02
Agreed up front
Scoped pilot
One workflow, an agreed call volume, success measures, human fallback, and data handling.
- 03
Together, on the calls
Evidence review
We go through the actual call evidence and outcomes, then decide what changes or expands.
Operating boundaries
Agreed before the first production call.
Qallor runs on overseas infrastructure and service providers. Data and model processing are not guaranteed to remain in New Zealand, and we won't tell you otherwise. Read the privacy notice.
AI identification
The call design identifies the assistant as AI. Callers are not left to work it out.
Recording disclosure
Where recording is part of the agreed workflow, disclosure comes before recording begins.
Human escalation
Handoff routes, urgent conditions, and out-of-scope requests are agreed with the people who receive them.
Agreed data handling
Access, processing, integrations, retention expectations, and deletion requests are settled in the pilot scope.
Show us the call that shouldn't be missed.
A short operating brief is enough. We'll come back with any questions and a plan for the demonstration.
- 01You sendOne workflow, roughly what it sounds like today, and the systems around it.
- 02We replyWithin one business day, with the questions we need answered.
- 03You hear itA tailored demonstration built on your brief, within 48 hours.
Prefer email? hello@qallor.com