Terms for a clear working relationship.
These are baseline terms for the Qallor website and evaluation process. Production services require an agreed scope and signed commercial terms.
Using this website
You may use this website to learn about Qallor and contact us about a demonstration or service. Do not interfere with the website, attempt unauthorised access, submit unlawful material, or use the site to harm another person or organisation.
Demonstrations and pilots
A tailored demo is an evaluation aid, not a production service or a promise that production will be live within 48 hours. Any production pilot must be separately scoped around one workflow, agreed call volume, success measures, human fallback, data handling, technical dependencies, responsibilities, and review points.
A proposal, order form, or other signed agreement will control if it conflicts with these website terms.
Customer responsibilities
- Provide accurate workflow information, approved content, system access, and escalation contacts.
- Have a lawful basis and any permissions needed for calls, contact data, recording, and connected-system actions.
- Approve AI identification, recording disclosures where relevant, calling windows, and human fallback arrangements.
- Review high-impact decisions and keep qualified staff available for matters that require human judgement.
AI limitations
AI-generated conversations and classifications can be incomplete or wrong. Workflows should be constrained, tested, monitored, and supported by human escalation. Qallor should not be used as the sole decision-maker for emergencies, legal or financial advice, eligibility, safety-critical instructions, or other high-impact decisions unless expressly reviewed and agreed in writing.
Data and call handling
The parties must agree what data is supplied, where it may be processed, who may access it, which recordings or transcripts are created, and how requests or incidents are handled. The Qallor Privacy notice describes the baseline position. Use-case-specific data terms may be required before production.
Fees, changes, and availability
Fees, included volumes, third-party costs, support, service levels, and change control apply only when set out in an accepted proposal or signed agreement. Demonstrations may change or be withdrawn. Unless a signed agreement says otherwise, the website and evaluation materials are provided as available without an uptime or uninterrupted-service promise.
Intellectual property
Qallor retains rights in its platform, methods, software, and pre-existing materials. Customers retain rights in their data, brands, and pre-existing materials. Ownership and permitted use of workflow-specific prompts, configurations, integrations, and deliverables should be set out in the signed service documents.
Liability and non-excludable rights
To the extent permitted by law, Qallor is not responsible under these website terms for indirect or consequential loss arising from use of the public website or evaluation materials. Liability allocation for a paid service belongs in the signed agreement. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
Contract details and disputes
The contracting entity, governing law, dispute process, notices, termination rights, and any liability cap must be confirmed in the applicable proposal or signed agreement. These baseline website terms do not invent or replace those details.
Changes and contact
We may update these terms and will publish the revised date here. Questions about these terms or a proposed service can be sent to Qallor at hello@qallor.com.